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Customer Commitment

Any Business Depends on the Success of Its Clients

We acknowledge that you work hard to be successful and we believe it's out responsibility to work just as hard to help you achieve your goals.

Amongst the key requirements in any business is advertising, promotional and selling tools, the most important of which are the printed materials. Counting on a relationship with a printer is of utmost importance to you business

Our commitment is that you will receive friendly, courteous and timely service from us bundled with high quality and excellent pricing.
We place this commitment in writing, along with procedures to address any concerns to give you the confidence that we are here to help you achieve the goods that will build your business towards the goad of being a successful enterprise.

Print Outlet staff understands that it is a privilege to serve clients who place their confidence in our service, quality and price, over the internet. We acknowledge that there may be some hesitation in placing an order with us, especially when we are the most competitive price in the business.

Our commitment starts with service, product knowledge, expertise and tailored specifications to achieve the highest efficiency and quality. Coupled with the large volumes of printing this formula offers the most efficient pricing modules.

Remember, we are not a cheap source of printed goods, the others are more expensive through wastages, inefficiencies, employing wrong techniques and therefore having to spend more time to produce the goods with a higher ratio of supervision and quality control - which unfortunately, is not always delivered.

You Can Expect Us To:
  • recommend and provide practical layouts and design assistance to aid and help in achieving better results in your printed goods.
  • provide quick and efficient service, with toll-free access and live chat lines to support you with our production teams during regular business hours,
  • provide you with up-to-date pricing, technology and help over internet to help you achieve what your requirements demand.
  • provide seamless file uploading through simple forms and user friendly web site structuring.
  • provide a clear and concise process of calculating price for the most economical short to long run print requirements with the most popular sizes, options and finishing preferences.
  • provide our online shipping calculator gives you precise pricing with the most economical and most efficient process control.
Our expectation is to hear from you to relate your concerns, complaints and your compliments. We provide our toll free phone lines and our live chat lines that will aid you in your quest to achieve the best service, the highest quality and the fastest printing service available.

Our Commitment:
To build a positive relationship with our clients, we will

  • Understand and meet your print requirements through open communications. Our belief in the way we communicate with each other is important to both you and us.
  • It is our commitment to respond or acknowledge to all communication within 24 hours.
  • Educate and explain the processes employed in the printing process to enable you to achieve the best in the product that you seek.
  • Offer the highest quality, the best service, the fastest throughput, and the most economical and efficient price in the market.
  • Honestly present all options, limitations and processes that control the environment that we provide our service in.
  • The perception of our performance is a reality. Your feedback is critical to our continued innovation in improving our services and offerings to you at the best possible speed and price. Your feedback in comments, suggestions and ideas are critical in our achieving the goals that we commit to improve as we progress.
  • We provide our services equally to all regardless of race, gender, origin or disability.

Our Problem Resolution Process
The following procedure is established to enhance your concerns and questions on our relationship with you.
Step 1 - Contact Us in Person or by Telephone, Mail Chat or E-mail
Inform us about your problem, issue or concern by using one of the may different processes that we make available to you for contacting us. We will gladly have one of our Customer Service Representative (CSR) respond to your needs.
8:00 am to 5:00 pm EST Monday to Friday by calling 1-877-987-7855. If you prefer to tell us about your problem in writing, you have the following options:

Mailing Address:
Printoutlet
PrintOutlet.us
60 Industrial Parkway
Cheektowaga, New York
14227
Toll Free: 1-877-987-7855
Fax: 1-866-863-6044
Email: sales@printoutlet.us

Please include your full name, address and telephone number on your e-mail.

Step 1 - A CSR will work hard to resolve your concerns to your satisfaction first.
Step 2 - Elevation of Your Problem to Customer Service Manager.
If you do not feel that the issues raised are resolved, then we offer to escalate your problem to our Manager of Customer Service who will become involved in the resolution of your problem or concern.
The CSR on the previous step will escalate your problem to the manager of Customer Service.
In our experience thus far, we have never not been able to resolve any issues raised to the satisfaction of the user of our services. We are proud of our standards and record and thrive to keep it that way.

Printoutlet is a supplier of low cost, cheap, discount business cards, flyers, inserts, sell sheets, brochures, post cards and other full color printing supplier exclusively by Internet.

 
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Date Updated: Monday 21st of April 2014 05:39:06 AM
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